AI Conversation Qualifier

Izzy Knows When to Get a Human

She handles the volume and hands over the moments that need a person: a custom request, a top spender, a fan who's suspicious, anything against platform rules. The chat moves to the top of your inbox with the full history attached.

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Where the line sits

Six moments she hands over

Izzy knows her limits and escalates the right conversations at the right time, so your chatters spend their energy where it matters most. Each case has its own behavior — some she closes politely, some she drops instantly.

A handoff nobody misses

Escalations don't sit in a report you read tomorrow. The conversation jumps to the top of the inbox, a push notification goes out on the mobile app, and the desktop app keeps a queue in its notifications dropdown. Which roles receive them is part of your access settings, so owners and chatters can be alerted differently.

Automate the handoff itself

Message Flow has an Izzy Escalations trigger, so an escalation can start a sequence instead of waiting for a person to notice it. Hold the fan with a holding message, tag them onto a list, route the chat — set it once, and every escalated fan gets the same treatment.

Some fans should never meet her

Escalation is the reactive half; exclusions are the deliberate half. Keep Izzy away from fans above a spend threshold, from brand-new subscribers in their first-impression window, from long-term VIPs, or from any custom list. If a fan matches, she doesn't start the conversation — she escalates it.

She qualifies; your chatters close

The model most agencies land on: Izzy works the inbox at scale, warms fans up and qualifies them, and human chatters take over for top spenders and high-ticket sessions. Teams running it this way typically see her handling 85–90% of total inbox volume, with people spending their shift on the conversations that justify one.